We're confident in the quality of Cissyia fine jewelry. No purchase at Cissyia is complete unless you are completely satisfied. Our 30-day money back guarantee gives you time to make sure you are completely satisfied with your purchase.
Below are detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 30 Days Return Policy.
1. The 30-day FULL COVERAGE Return/Exchange Policy applies to the following conditions:
·We sent the wrong order or item(s), you received broken items, or the quality of the product you received is poor/defective.
·You received the incorrect personalized charm, or the picture’s appearance is different from the photo you provided to Cissyia.
·Paint is chipping, crystals fell off, etc. (We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value.
In these circumstances, Cissyia will cover return postage and replacement fees.
2. The following reasons are covered by our 30-day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Cissyia does not refund any shipping fees.)
·You chose the wrong size jewelry.
·Personal Reasons due to changed mind, personal taste, etc. on Non-Personalized Items.
·Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
3. The following are NOT covered by our 30-day return policy, and we are not liable for these issues:
·Personalized items are one-of-a-kind, once your order has been submitted we will immediately begin the production on the personalized items, so we do not accept any modifications or returns for any personalized charm(s), unless the picture’s appearance is different from the photo you provided to Cissyia, as stated in our 30-day FULL COVERAGE Return/Exchange Policy section.
·Products have been exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your Cissyia product. These chemicals include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Oxidized silver is easily damaged.
· Products are damaged by misuse, mishandling, or poor maintenance. Silver pieces are detailed through oxidation; over time, they may appear black. To remove this, clean with a silver polishing cloth to return it to its original look.
Return Service Procedure:
1.Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
2. Unauthorized returns will not be accepted.
3. All items must be returned as is, with no scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging goods, the customer must use the shipping method with tracking function. Returns or exchanges that are not tracked will not be processed.
5. When returned, any promotional gifts received must be included with the returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send returns to the address on the package. This is not our return address and will affect the processing of your return.
Please follow the instructions that are provided by our customer service team.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
Cissyia reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
1. The final sale item is not eligible for refund, exchange or resizing.
2. "Design your own" items, stone color, metal and chain length, etc. selected according to your personal preference are not refundable. Cissyia will charge a 35% exchange fee.3. Special order items such as custom sizes and colors are non-refundable. (Custom sizes are sizes available for an additional $20). Cissyia will charge a 35% restocking fee in exchange for special items.4. Items without jewelry tags or that have been worn, damaged or altered will not be returned and will be returned to the customer at the customer's expense.5. Items that are worn or sent to you as a replacement/exchange are not refundable.
To send your item(s) back to us for a return please follow the instructions listed below:1. Please email at firstname.lastname@example.org for return authorization and support. Unauthorized returns will not be processed.2. Package all your items securely so it is a one unified package ready for delivery.3. Inside the package please include the following:
All original packaging sent to you by Cissyia Jewelry
Small Note that says refund
4. When sending items back to us we always advise to send them using services that provide tracking information and insurance. We don’t guarantee that we will receive your returned item. If your item gets lost in transit we cannot be accountable for that.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
Returns will be processed within 7 days of receiving your package. Refunds will be issued to your original payment account or as a store credit at your request. within 15 business days of receiving your returned jewelry item.
* If you wish to have a refund returned to your original payment account, please contact one of the Cissyia representatives for authorization.
* Shipping before discount will apply and is non-refundable. While you may have experienced free or undervalued shipping, we do cover the original shipping cost on every order. Therefore, we do not refund our original shipping charges.